Our MFT101™ (“Managed File Transfer 101”) service is a unique three-day onsite training session where we introduce managed file transfer best practices and then switch into a interactive mode with your existing technology and procedures. The best practices we focus on are about alignment with corporate and IT goals, setting appropriate service levels (SLAs or OLAs), meeting regulation or policy compliance and improving ongoing operations, including staff morale and training.
File Transfer Consulting’s founder spent four years in front-line support and operations roles and went on to lead the development of products and services for two thriving file transfer vendors. Other staff have created and led college courses, led Fortune 500 architectural teams, build profitable SaaS services and staffed front-line operations groups. Put all these sets of expertise to work for you today to understand what industry best practices are and how your operations teams can exceed them.