Our managed file transfer billing integration technology and services allow you to accurately bill other departments or external customers for your managed file transfer and transmission services.
Our tailored solution works with any managed file transfer technology, including technology from Sterling Commerce, Axway, TIBCO, Ipswitch (MOVEit or MessageWay), Linoma (GoAnywhere), Globalscape, Proginet and others. (Listed brands are trademarks of respective companies.)
To work across brands and vendors, records from multiple sources are aggregated in a commercial-grade “big data” engine and paired against specific billing rules. The result is complete visibility and transparency to administrators, customers and service representatives.
Contract management (e.g., multiple contracts per customer, one active at a time) and chargebacks for missing SLAs are also available in our solution.
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Profile of a Typical Customer
The transmissions department of a company is charged with performing all bulk data transfers for the company.
This group serves 8 internal departments, 2 independently funded migration projects and performs “passthrough” file transfers for 3 external customers. They manage 85 remote trading partners and 3,500 end users. Service level agreements (SLAs) around availability, transmission response time and completed bodies of work are all in effect.
File Transfer Consulting billing technology and services would be used here to track usage of the managed file transfer systems by the related lines of business and provide accurate billing reports and dashboards to transmission department administrators, each of the 13 customers (8+2+3), and other parties as necessary. FTC billing would also be used to test actual operations against contractual SLAs and assess chargebacks if necessary.